Privacy policy

GetSnap Privacy Policy

This privacy policy was updated May 24, 2022

Welcome to GetSnap –  a visual search engine service for ecommerce stores (“GetSnap”, “we,” or “us”).

GetSnap wants to inform you how we collect, use, and disclose your personal information (“Personal Data”). “Personal Data” is information that identifies you as an individual or relates to an identifiable individual.

This Privacy Policy (the “Privacy Policy”) describes our practices in connection with information that we collect through https://getsnap.eu and any other websites operated by us from which you are accessing this Privacy Policy (the “Websites”), through our social media pages (our “Social Media Pages”) as well as through email messages or other communication that we send to you that link to this Privacy Policy, or through products and services you purchase, subscribe to, or license from us, including cloud based or on-line services (e.g. software as a service solutions) provided by GetSnap, also any cloud based platform, downloadable software, applications or mobile applications (including tablet applications), and any other services provided by us or related to GetSnap, on which a link to this Privacy Policy is displayed, and all other communications with individuals though from written or oral means (collectively, all services including the Websites and our Social Media Pages, the “Services”). It also describes your choices regarding use, access and correction of your Personal Data.

By visiting our Websites, or by purchasing or using the Services, you accept and agree to this Privacy Policy.

What Personal Data do we collect and process?

When you use our Services, visit our Websites or Social Media Pages, GetSnap may collect information, which may include Personal Data.

When you subscribe and use our Service(s), we may collect your:

• contact information such as first name and surname, e-mail address, also mailing address and zip code, mobile phone number, work phone number;
• other user provided information such as your your company name and job title, your company division/department and other information provided by user when using Services;
• feedback information, such as name and e-mail address when we provide feedback or customer support from within the Service(s);
• account identifiers, such as username, account number or password, etc.; and
• automatically collected information such as information collected on the Services through cookies and similar technologies, which may include IP, web browser and/or device type, the dates and times of the visit, location, access, or use of the Service. etc.

We and our service providers may collect Personal Data in a variety of ways. Such information may be collected from you through the Services, e.g., when you register for Services or demo version, register your account at Services, use the Services, also sign up for a newsletter or fill out a form on Websites, respond to a survey, post data on Services, interact with other users of the Services through communication or messaging capabilities, or send us customer service -related requests. We may receive your Personal Data from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties.

What do we use your Personal Data for?

We and our service providers use Personal Data for legitimate business purposes, including the following: (i) provide you the Service(s) and fulfilling your requests; (ii) send you communication from the Service(s); (iii) assess needs of your business to determine or suggest suitable Service(s); (iv) send you requested information about the Service(s); (v) respond to customer service requests, inquires, questions and concerns; (vi) administer your account and provide you with related customer service; (vii) send periodic emails and/or messages via Services with important notices or information about the Services (updates, bug fixing, etc.); (viii) personalize your experience on the Services by presenting products and offers tailored to you; (ix) send you promotional and marketing communications, that we believe may be of interest; (x) send administrative information to you, such as changes to our terms, conditions and policies; (xi) facilitate billing and payment transactions for the use of our Service(s); (xii) data analysis, such as to improve the efficiency of our Services; (xiii) enhancing, improving, or modifying our Services; (xiv) collecting feedback to improve our website, customer service, identify usage trends, determining the effectiveness of our promotional campaigns, etc.; (xv) developing new products and services; (xvi) being efficient about how we fulfil our legal, regulatory and contractual duties, also fraud and security monitoring purposes.

We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest. Our legitimate interest is the interest of ours as a business in conducting and managing GetSnap to enable us to provide to you the Services and offer the best experience. We will provide personalized services and/or send promotional and marketing communication either with your consent or because we have a legitimate interest. We may also process data upon your consent, asking for it as appropriate.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us using the contact details provided below.

To whom do we disclose your Personal Data?

Your Personal Data may be disclosed:

• To our affiliates for the purposes described in this Privacy Policy.
• To our third-party service providers who provide services such as servers and website hosting, data analysis, billing and/or payment processing, order fulfillment, information technology and related infrastructure provision, online advertising services, customer service, helpdesk solutions, email delivery, auditing and other services.
• By you, on message boards, chat, blogs and other services to which you are able to post information and content (including, without limitation, the forums and our Social Media Pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.
• Other uses and disclosures. We may also use and disclose your Personal Data as we believe to be necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so: (a) to comply with applicable law; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others. In addition, we have a legitimate interest in using, disclosing or transferring your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Further details can be provided upon request.

Do we use cookies and/or collect other information?

Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data. We may use cookies that allows us to personalize our Services, such as remembering a user’s information, provide customized advertisements, content, and information, track your entries, submissions, and status in any promotions or other activities on the Services. We and our service providers may use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future, for security purposes, to facilitate navigation, to display information more effectively, to monitor and analyze the effectiveness of Services and to personalize your experience. Third-party cookies may be used for performance and functionality purposes, for example are setting by hosting service providers and can vary depending on client/hosting. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.

The following types of cookies are used in the Websites:

1. Essential website cookies – these cookies are strictly necessary to provide you with services available through our Websites and to use some of its features.
2. Performance and Functionality Cookies – these cookies enhance our performance on our website.
3. Analytics and Customization Cookies – these cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customize our Websites for you.

If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular Websites.

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about Website traffic, use of the Services and report on activities and trends. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. You can learn about Google’s practices by going to www.google.com/policies/privacy.

Certain information is collected by most browsers or automatically through your device.

If we are required to treat such other information collected as Personal Data under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Data as detailed in this Privacy Policy.

Uploading and storing of data via Services

User of the Services may store or upload into the Services data of commercial content and commercial nature. Such data shall not include Personal Data of your clients or customers. Unless we explicitly agree otherwise in writing, you will not send us, you will not disclose, and you will not process any Personal Data of your clients or customers on or through the Services or otherwise to us.

GetSnap does not own, control or direct the use of any of the data or information stored or processed by a user via the Services. Only the users are entitled to access, retrieve and direct the use of such information. GetSnap is largely unaware of what information is actually being stored or made available by a user to the Services and does not directly access such information except as necessary to provide Services (including to respond to support requests, provide development works, maintenance, updates, etc.), as otherwise authorized by you or as required by law. GetSnap is not responsible for the content of the data and information stored on its servers (or its subcontractors’ servers) at the discretion of the user nor is GetSnap responsible for the manner in which the user collects, handles disclosure, distributes or otherwise processes such information.

If any Personal Data of your clients or customers will be uploaded by user on or through the Services, GetSnap has no direct relationship with the individuals whose Personal Data it hosts as part of users uploaded data. Each user is responsible for providing notice to its customers and third persons concerning the purpose for which user collects their Personal Data and how this Personal Data is processed in or through the Services as part of user uploaded data.

You authorize us and the service providers we use to process your uploaded information in our systems to provide, improve, enhance, support and operate the Service(s) and its availability and to compile statistical reports and record insights into usage patterns.

Access, Choices and Your other rights (specific EEA customers)

If you are an individual resident in EEA, you have the following data protection rights regarding Personal Data collected and processed by GetSnap as data controller:

• If you wish to review, access, correct, update, restrict or request deletion of your Personal Data that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you can do so at any time by contacting us.
• You have the right to opt-out of marketing communications we or our affiliates send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you, or by contacting us.
• If we have collected and process your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

Our contact details are provided below in this Privacy Policy. We will respond to your request consistent with applicable law. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

Other communications

If you are our customer (user of our Services), we will send you emails and/or announcements with administrative information related to the Service(s) on occasions when it is necessary to do so. For instance, if our Service(s) is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may deactivate your account and not use our Services.

How long do we retain your Personal Data?

We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Services to you; (ii) when we have legal obligation to which we are subject; or (iii) as advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

After the cancellation or termination of Services you will have a minimum of thirty (30) days to retrieve your content/data hosted on Services. Any user uploaded information may be deleted after the thirty (30) days period.

How do we protect your information?

We have implemented reasonable technical and organizational measures to maintain the safety of your Personal Data. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.

GetSnap does not warrant nor guarantee full security of user uploaded content, data or information. We cannot ensure or warrant the security of any information you transmit to us or store on the Services, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

It is important for you to protect against unauthorized access to your password(s) and computer or device, and to log off when using any shared computer.

If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.

Do we disclose any information outside EEA?

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States and EMEA countries, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.

Additional information regarding the EEA: Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Data.

Third party links, services and features

Occasionally, at our discretion, we may include or offer third party links, products or services on our Websites or Services. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. These third party websites and services have separate and independent privacy policies. We encourage you to be aware when you leave our Services and to read the privacy policies of each and every website that collects Personal Data.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft or any other developer, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with our Services and/or Social Media Pages.

Use of Services by children and minors

The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Data from individuals under eighteen (18).

Changes to our Privacy Policy

We may change this Privacy Policy at any time. The date at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

How to contact us?

GetSnap welcomes questions or comments you may have regarding our Privacy Policy. Should you have any questions or concerns about our privacy policy, please send us e-mail to [email protected]. We will undertake reasonable efforts address your concern.